Frequently Asked Questions

Which payment methods do you accept?

We accept Cash on Delivery only: you pay the courier in cash, in EGP, when your order is delivered. No credit card or online payment is needed.

Which currency are the prices in?

All prices are in EGP. The total shown at checkout already includes the delivery cost of the shipping method you choose.

Do I need an account to order?

No. You can check out as a guest with your delivery address and phone number. With a free account you can also follow your orders and reorder in one click.

How do I place an order?

Add products to your cart, go to checkout, enter your delivery address, choose a shipping method and place the order. Cash on Delivery is selected for you, so there is nothing to pay online. You then receive an order confirmation by email.

How can I check the status of my order?

Sign in and open My Account > Orders to see the status of each order. If you ordered as a guest, contact us with your order number.

Can I cancel my order?

Yes, as long as the order has not been invoiced or shipped yet: sign in, open My Account > Orders, select the order and choose Cancel. Otherwise, contact us with your order number.

Which languages is the store available in?

The store is available in English, العربية. Use the language switcher at the top of the page to change it.

How can I contact you?

Use the contact form on our website or email info@cmoow.com. We reply by email.