Return Policy

Customers may request to return a product within 14 days of the payment date, provided they follow the return conditions set out in this policy.

The product being returned must be in its original condition, not used, washed or damaged, and preferably with its original tags, labels and packaging where possible.

Customers may refuse to receive the product when the order arrives. In that case the customer must pay the full shipping cost, even though the product was not received.

Refusing delivery does not waive the shipping cost, as the shipping and delivery cost of the delivery attempt is charged.

If the product was received and the customer then wants to return it, they must contact the store within the set return period, and the customer may bear the return and shipping costs depending on the reason for the return.

Products that were used, washed, altered or damaged after delivery are not accepted, except where the defect or damage was present on delivery.

The store reserves the right to inspect the returned product before final approval of the return or refund.

If a product arrives that does not match the order or has a manufacturing defect, the customer must contact the store as soon as possible, preferably within 48 hours of delivery, and provide photos or details of the problem when asked.

This policy does not affect any legal rights the customer has under the applicable laws and regulations.